Cancellation policy
Plans change and trains get cancelled. This is how to cancel or move a booking, and what happens to anything you paid.
Last updated
In short
- To cancel or change, WhatsApp or call +91 76657 09632, the number you booked with. The front desk confirms it in writing; keep that message.
- Booked through another website? Cancel there. Its rules and its refund apply.
- Booked with us directly: how much notice gets a full refund, to confirm.
How to cancel or change
Send your name and dates on WhatsApp to +91 76657 09632, or call it. It is the number you booked with. The front desk replies in writing to confirm the cancellation or the new dates. Keep that reply.
Moving your dates depends on a room being free on the new ones, so tell us as early as you can.
If you booked with us directly
- Cancelling in good time
- How much notice gets a full refund, to confirm
- Cancelling late
- What is kept, to confirm
- Not arriving
- What happens to a booking when nobody arrives, to confirm
- Leaving early
- Whether unused nights are refunded, to confirm
- Getting money back
- How and how quickly refunds are paid, to confirm
If you paid nothing in advance, there is nothing to refund. Just tell us, so the room can go to someone else.
If you booked through another website
If you booked on Hostelworld, MakeMyTrip, Expedia or another booking site, cancel or change it through that site. Its cancellation terms and its refund process apply, and it lets us know. Not sure how you booked? Message the front desk and we will look it up.
Pickups and safaris
Cancellation terms for pickups and safaris, to confirm. Tell the front desk as early as you can: the jeeps, camels and camp places are arranged for you.
Changes to this page
If this page changes, the date at the top changes with it.
A question about any of this?
Ask the front desk. The same number answers calls and WhatsApp.